Fantastic machine that works great. The pod side didn’t work at first, but I pressed the reset button as per the instruction book and haven’t had any problems since. I’m very happy.

WASTE OF MONEY! Don't bother with this machine, you'll only end up tossing it out the window in a month. Regular pot side works fine, but the coffee pod side is terrible. First the little button inside (that tells the machine it's closed) wasn't being pressed down enough so it always signaled the latch was open. Wouldn't brew unless you keep a hand on top, applying slight pressure. I glued in a rubber foot, which solved that problem without affecting any other functionality of the machine.Second major issue is the coffee pods exploding. Randomly, yet frequently, those little plastic cups just bust right open sending coffee grounds into every nook and cranny of the internal space in the machine. There's basically no way to clean all of it out, so any future cup of coffee that is successful will still have grounds in it. Reached out to customer service ...they say it's the needle that needs cleaning. Cleaned (unclogged) the needle. Cleaned it again, to be sure. Next pod used was fine. Pod after that exploded. Cleaned the whole machine again. Needle wasn't clogged at all, but I cleaned it twice anyway just to be sure. Next pod exploded. I give up. Won't even try to sell/give this away to my enemies!

We had a Cusinart coffee maker for about 20 years, used it daily and it lasted that long. Last month, the water tank started leaking, so we had to get a new one. We had a Keurig but it was kinda crowded on the coffee cart, so I sold it and bought this one. So happy with my purchase! It’s easy to use, the single serve has more oz options than the old one and the coffee maker has a bold feature too. I got it for a really good price too! I hope it lasts as long as the last one!

We've always liked the Cuisinart name, liked the dual brew option and needed a new coffee pot. We purchased the coffee maker on October 30, 2024. It worked great, for a while. On April 5th, the maker stopped brewing after 1/3 of the carafe was full. The lights stayed on and everything was normal except for the fact it would no longer make coffee. As per the instruction manual, I unplugged the unit for a couple of minutes and tried again. The lights came on as usual but no luck with making coffee. I unplugged it again for a couple hours, but no change. I unplugged it overnight and tried it again the next morning with the same results. I called customer service on Monday morning and waited all day for a call back. The representative was quite abrupt, told me to send in my Amazon receipt and wait for a response - with no assurance of a response time.I liked the produce and know that sometimes things happen. I believe this company needs to have a more straightforward process to deal with issues like this - and would do well to upgrade the people in their call center...

Going to try this again. The first one the pod button didn't work. Tried the black button inside and still no luck. So hopefully I'll have better luck next time. The coffee maker itself is beautiful and I really like that part of it reason for trying again. Update the second one works great. Makes delicious coffee. The K-Cup side works great also and leaves no ground in cup.