Cloud access to camera is $5 per month. But machine is easy to use and works well.

I bought the product yesterday and the delivery was fast. The dispenser looks good and it was very easy to assemble and also to connect to my Wi-Fi. However, I’m having a very, very hard time figuring out how to dispense the correct amount of food. This thing is wildly inaccurate when it comes to measurements. I get that it depends on the size of the kibbles that you’re using, but I have tried several times different measurements and I never get even close to what I’m expecting. I will continue trying, but if I keep getting issues, I’m going to have to return it even though I really like it. Can someone help me figure it out? I have two small Shih Tzu’s. They are 7 pounds each and I give them the very small kibbles. They are supposed to be eating one cup and I have obviously tried that measurement but it’s giving me a completely different amount. I have adjusted up, but it’s still not giving me the right amount.

I love this feeder! I have a Siberian cat who weighs 17lbs. He loves to free feed all day so this is a great way to control his diet. My favorite thing though is watching him eat on camera. The best part is using the instant feed and watching him run in the room when he hears it activate. I also have the automatic water bowl. Petlibro products are really great. I would recommend this to all pet owners.

I wanted to give this feeder a few extra days testing before I posted my review for my 2 cats.Goods:* No issues connecting....my router is 10 feet away, Wifi through the appworked well...I used the non-lite app version as was instructed.* While it seems to dispense well, the ration for the dual trays are hitand miss...this isn't really a problem as am putting in a minimumamount through several daily feedings as I believe in mostly wet foodfeeding...I purchased it mainly for days I am out longer in between the cannedfeedings.* The cam videos...some are good....but there are cons...* The feeder holds 5L of food, which is plenty depending on your pets feedinghabits. I have not had any real issues (yet) as to how it dispenses, no jams(kibble is small/round).* I set up calling my kids with my voice during scheduled feedings, and it works.* Feeding schedule is easy to do.* Getting around the app and making changes and viewing videos is good.* Looks nice and modern, blends with decor.* Stainless steel bowls...(Con)..but getting them out to clean is a struggle as they are recessed to keep kibble from falling through gaps..A hole under the base under each bowl to pop it out makes sense. I used a regular square napkin below the bowl with a corner sticking out to remove easily.* The lock button works well, as my one cats tried to trigger the unit to feed. Just remember to long press the unlock key to use it. It will automatically lock again on its own.* They haven't knocked it over yet..the dual trays help keep it stable. (Plus the weight of the food.)Cons:*Having issues with playback, sometimes it works, sometimes not, I purchaseda128gb card to accommodate my recordings, as I will not pay subscription prices...for 150 bucks...well...you decide...same for the silica packs...* The camera should show the whole bowl, not just half...I would like to see all of what's in the bowl...I've overfed with manual feedings when away, and I didn't need to because I could not see the back half of the bowl.* The camera likes to take random pictures (purple flashes) before it shoots a video which I don't know why, and it adds unneeded files to my SD card. I don't know if it's a glitch or what. It's not motion from anything. And it's not recording sound.*Some of the video is grainy, on HD, with multicolored fuzz...it's possible the nightmode change triggers this....still investigating...*The Desiccant holder accommodates the 10gram pouches I purchased separately (the con is I won't pay $15 for a 6 pack from Petlibro when I can pay $10 for 30 packs for a reputable brand). 14 days to change the silica pouch seems a bit early, but that depends on the food and it's moisture content.* The feeding system is confusing.....1/12 cups is like 2-3 teaspoons..I need 3/12 cups to give 1/4 of an actual cup of kibble. Why can't it just be normal measurements? This was the most frustrating part I had to look at the reviews here to figure it out.My conclusion is it's still a good buy, you get to feed your kids when you're gone for extended periods and not have to worry about them going hungry, You can even watch them live when they do... It is a bit overpriced but it's also peace of mind when it works properly. If they would change the feeding measurement ratios to match true cup measurements, that would be a plus.... The camera is hit and miss for recording, perhaps app updates will help the camera software... the main reason is for the feedings, and it does do that.

This is an edit to my original review due to dispensed portion size. It's confusing in the app that it reads 1/12cups and I understood that to be 1 feed out of 12 cups, when I discovered, it's actually 1/12th of a cup (ie: to dispense 1 cup of food, you need to do 12/12 cup manual feeds). Still kinds of wonky, but workable. I wish the hopper had multiple slots for dumping food. The portions are sporadic in quantity. The dual bowl splitter to separate the morsels to go into each dish is a gimmick and one dish always gets more than the other (despite changing the splitter positions). Setup was easy - like SUPER EASY! I ordered a different brand and got it the nite before I ordered this one. The other one was CHEAP and it wouldn't connect after 2.5 hours of trying and married to a system tech so it wasn't 'user error', hence the reason I decided to go with 'the big rater' out there and glad I did. The video quality is SUPERB!! live stream is amazing. Downside, you can either pay for a subscription to store videos and images, or buy an SD card. This isn't disclosed until you've unpackaged it, set it up and are within the app when that page pops up. I have an SD card, and signed up for a subscription - I wasn't totally 'sure' that all video's would save on the card so played it safe.Sound quality is awesome and the nite vision is absolutely amazing. I wish the food tank was vacuum sealed like on another PetLibro model.All in All, I am super, super happy with this and it will allow me to have some peace while on my first vacation in 10 years. Husband will be home with the kitties, but I can't 'trust' him that he'll fill their bowls before he leaves for work in the morning or at nite before bed - sad really - so this will give me the ability to keep my babies fed and KNOW they'll get food! THANK YOU PETLIBRO!!! Highly recommended!!!