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a customer
Comentado en los Estados Unidos el 26 de enero de 2025
So far, works great. No problems. Husband installed it easily as a perfect replacement for our storm door handle that broke. It functions smoothly, exactly designed as needed and seems built for durability as it is lightweight metal. Looks exactly like the one it replaced.
Christ
Comentado en Canadá el 21 de junio de 2023
il manquait une piece
J. M.
Comentado en los Estados Unidos el 17 de marzo de 2023
Terrible product. Prime Line USED to have decent products, which is too bad.The door thickness is within the products ratings, but the first problem with the plastic button is the plunger rod was incorrect length, and the button was for a different sized casting. Using these parts, the button managed to launch out of the casting while I was holding the casting to the door to install the first screw THE FIRST TIME! The spring is lost somewhere out in the snow. This after trimming some of the plastic plunger down because it was a bit too long (with no reference in the instructions (and it was STILL too long)!So I tried with the old handle casting which was a Prime Line as well and same original part number to boot. The second time, the button could only escape/get halfway out of the old casting and was noticed to be halfway out AFTER I closed the door to test to see if it would latch. Two of the 4 "ears" that keep the button inside the casting were outside of the casting, and there was enough of a lip under the ears to keep the button from being slid up. The cheap plastic button does not hold up well at 15 degrees (F) as you can see, this was just the result of me hitting the handle of the screwdriver with just the weight of my hand.So until my Wright appears, the inside catch will be used as a simple rotation catch. If you managed to get one of these Prime Line latch assemblies with all the correct matching parts, you will need to glue the "night Lock" into the "OPEN" position, (Otherwise it will of it's own accord- lock you out.), which a product like "Plumbers Goop" will secure it quite well, and is something I should have done when I installed the old latch that this new one was "supposed" to replace. (which is why I accidently ordered this nightmare- the night latch dropped into the "lock" position on it's own, and the inside catch just shattered when I gave the door a decent tug to get it open (from outside)- OOOOPS Prime Line, you have a few defective products as the "old latch" was not even a year old! (From pieces that do not go together, and cheap flimy castings that shatter). So for now,the inner latch will be relegated to only be used as twist latch until that time the replacement WRIGHT shows up. I hate to be so negative as they have had good products in the past- BUT that was in the past, and this was such an egregious lack of Quality Control in the present.
Jennifer W
Comentado en Canadá el 27 de julio de 2022
My partner who is a tradesperson installed this and yet it is still not easy to align. While it opens smoothing from the outside, the inside has to be pulled forward before it "unlatches" for us to open. My daughter has a hard time opening it. It will get us through until we find a better solution.
Barbara Anne
Comentado en Canadá el 17 de mayo de 2018
I can not return this item since the local postal will not fix a problem with the mailbox.
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